Have ordered a Vacum  Cleaner through Rediff shopping on 30th March 2008. Order ref No 4501213. The item was delivered to me on 10th April 2008 through ARAMEX Couriers against AWB  751247195. After opening the consignment found two of the accessories in damage condition so immediately informed Rediff shopping about the damage .First I got reply from them that I should return  the entire consignment to their Vendors Seema Gifts at Malad on given address and the courier chages will be refunded in the form of gift voucher. I sent another mail to them that as per their terms and conditions they are suppose to collect the damaged consignment from the customer and will replace the items within 8 –10 days.  The entire consignment was collected by them through ARAMEX Couriers on 08/04/2008 vide their AWB No: 5762715431. Later sent two reminders to  them to expedite the replacement of my items and now I have been informed  that their Vendors do not have this item and as per their policy will refund my money in the form of Gift voucher. Have informed them that am not interested with gift voucher and they should send me similar item  from another  vendors or refund my money and this is cheating.