On 23 January 2008 I ordered what is described on the
http://shopping.rediff site as a Victorinox 12 function knife, model
"Climber", because the price without shipping, Rs.349, was nowhere near
the Rs.1,070 of Indiaplaza. The low price should have made me
suspicious, but I took it that these jokers were acting in good faith.
Order number was 4343745, seller was a Balaji Gifts, and I was told
that the item would be sent through TNT courier service, reference
number 820074517. On 7 February -- that is, FIFTEEN days after the
order was placed -- a package arrvied and I paid the TNT person Rs.400
(Rs.399 were due). The package contained a shoddy Chinese knock-off of
the Victorinox "Swiss Champ", which I know well because I have had one
for a dozen years.


One Veeresh Jani of Customer Service has been asking me to return the
wrong product because the "concerned department" says that only then
can the genuine article be sent to me. I have told them that I shall
return the Chinese junk only if and after I have either (a) what I
ordered or (b) the money I paid. If I am obliged to take legal action,
the Chinese product and the paper-work will constitute evidence.