This is the exception and exceptions are not examples....Sharekhan is the best in the market.....compare it with other broking houses and u will get the answer......look at the research calls... my experience says that this is the best broking house in INDIA........................................u know the only problem with sharekhan is the customer service but i am conbfident that it will be the best in the coming days......their online product carries the best available features in the market......just look at the scams going in the market but sharekhan has never been found guilty or its involvment in any of the scams....this is the only broking house which is having clean image in the market..........................sharekhan has been awarded as the best broking house in india...the award was given by CNBC...overall my experience with sahrekhan as an investor and trader is very good. their investmet ideas or stock ideas are the best in the market....i personally feel that if you follow those calls sincerely then good returns can be generated. ifeel sharekhan is doing good as compare to other broking houses...just look at the volumes given by sharekhan and that suggests that they have the market presence.