I ordered an outdoor shed from Sears.com with the website claiming delivery within 3-5 days.  They charged my credit card the same day, and here it is over 2 weeks later and I have nothing.  Calls to customer service and the local store were frustrating and a waste of time.  I also sent customer service over 100 emails and receive no response.  I thought that a major company would be much more customer friendly, but I was completely wrong.  This is why I haven’t shopped at Sears in years, and will never buy even a pack of gum from them again.

I have filed complaints with the BBB and FTC already, as well as hammered them on every message board I can find.  A call to my lawyer has started the process, but it will take time and a lot of hassle to get my money back.

Never, ever, ever, ever buy anything from Sears!!!!1