Very bad experience. I had booked 2 tickets for Sleeper Multi Axle Volvo. The Bus was supposed to leave Shirdi at 2:30 PM on 3/10/2015. Initially I was told that bus will be delayed by 2 Hrs. So I extended my hotel stay by 2 Hrs.
Then Again I was told that it will be delayed by 2:30 Hrs more. After a delay of 5 Hrs, the Bus arrived. To add to frustration, They sent a bus which was NOT multi axle, Not a Volvo, Bus was stinging and I was not provided with Blanket and bed sheet. When I asked for refund, the company is not refunding. They told me to go and complain where ever I want. I am aproching the consumer court for this. Please do not book with this operator even if you have to travel the next day with some other operator.