On a lovely evening, last week, my wife brought lots of ice cream to feed my ever hungry tummy. We are not compulsive ice cream eaters, but that day she decided that we would. My dear Samsung refrigerator, whom we have provided all love,support and electricity for the 4 years of its life, had different ideas. It decided to go on a strike on a day when it was needed the most.

While our ice cream dreams got shattered, and the ice cream melted, I wondered whether it had been hearing the news about the impending airport workers strike, to decide to go on its own as well. Are Samsung refrigerators intelligent too?

We had little choice but to call the Samsung Online call center for help. The croaky voice on the other end made me think for a second that Samsung employs robots as well. The voice recognised my phone number, address, name and sundry. I was impressed. I was assured that someone would attend my fridge the next day.

Since the electricity department had laready made us half competent to manage without cooling, we had little trouble in taking things out of the refrigerator on strike, and keep all of it on the kitchen. Since I am working from home nowadays, I thought i’ll be good to manage the rest.

A well behaved service engineer attended the call for duty as promised. It was found that there was a need to refill the gas in the compressor. Well. I thought, that’s like open heart surgery on a 4 year old! The service engineer call up the support center, got the updates registered, and told me that someone will do the needful in 3 days (Yesterday was supposed to be the 3rd day).
 
4 days went by, and no one contacted me. This made me contact the Samsung Call center. The same robotic voice greeted me. I recognised it this time around, whle it had to recognise me. I was told all details about myself like my name, address, date of birth and the complaint number. What I was not told about was the current status, which I had to explicitly ask for. Here begins another story.....

The robotic voice told me that my fridge has been attended to and is currently at their workshop! I was, again , lost for a moment! I thought I better check whether my intelligent fridge knows how to get it repaired and could go off to the workshop on its own!!! But, it was very much there in the kitchen. I had to tell the robotic voice again and again that I can still see it in my kitchen. Robots have no intelligence, and have to put one "on a hold" for minutes before coming back with a better lie. The same happened, and I was told that the service engineer visited me few minutes back and has repaired the fridge. Now, I had to think for a moment whether working with a few retards in my office has made me one too. Anyways, I hold a distinction in blasting people, and I demonstrated some of it to the robot. Even robots get scared, did you know that? Well, now you do :-)

I have been promised that someone (not again!!!???) will attend to my complaint in 2 hours (1:34 hrs left as of now) and the complaint will be resolved by end of day (I hope they don’t mean it technically!).

I am still waiting.

Morals of the story:

1. Refrigerators need love, care, electricity and a voltage stabliser;
2. Keep refrigerators distant from TV/Radio and do not discuss current affairs in their vicinity;
3. Robots get scared too, so scare them whenever needed;
4. NEVER BUY A SAMSUNG PRODUCT, else you would want to write a review like this one :-(

Read on:

To Samsung with love (?) : http://www.mouthshut.com/diary/readpost.php?postid=929
The Samsung saga contunies..... : http://www.mouthshut.com/diary/readpost.php?postid=949

Purchase Price (INR):

14500