I purchased this machine about 2 years back. It was the sales man in Sony Mony shop who convinced me to try this product. I was always satisfied with a National AC and am regretting my decision to try out this product.
About 10 days back the compressor of the machine failed and the company service guy promised to replace the same under warranty on payment of Rs2000/-( I do not know how they the company can charge for a warranty replacement). I was promised the replacement within 3 days. Till dated ( ie: 5.3.2002) the machine has not been delivered to my premises. Numerous attempt to contact the Samsung office at their Andheri office has failed. The concerned people refuses to come on the phone(( Mr Mandar/Mr Sumesh- tel no. +91 22 6183863/6154727). Complaints through their website has also gone unanswered.
I advice people to be cautious while buying a Samsung product.
Rajesh Uchil
Tel: +91 22 8223557
Fax: +91 22 8353976

Purchase Price (INR):

Between 1.0 - 2.0 Ton