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Samsung RT33JSRFESL-TL 321 L Double Door Refrigerator Image

MouthShut Score

64%
2.95 

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Rs. 35,850 (Launch price)

Samsung

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Complaint 4219881400
Aug 22, 2016 11:38 AM 10470 Views

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Hello Guys,


Request you to dont take refrigerator of Samsung ever as they have worst after sales service and their fridge would not after instantly after 1 year and below is the complaint and review against the products.


Hello World’s Worst Samsung Team,


I am really disappointed with your worst customer care services and after sales services as my refrigerator gas is leaked instantly after guarantee ends.


Below is the matter of your worst services and your Idiots Customer Care and Services center service


My Fridge was not cooling hence I called customer care and logged complaint 4219881400 on 19th August 2016 and got SMS the engineer Asif with mobile number 9899644244 assigned but when I called him he told me that he is not fridge engineer and forwarded that complaint to some other engineer and I got number from him and Rohit with phone number 8800466961 came to my house and told me that Gas is leaked hence I am assigned you the engineer, who will come today and solve your problem but engineer didn’t come and I waited for whole day.


Next day on 20th August 2016 engineer Monu Rawat with Phone number 9821876480 assigned and he told me that please switched off the fridge and open the door and I will come in 1 hour but he didn’t come, I called him so he told me he is arranging Gas, so he will come in 1 hour and I waited for him again but he didn’t came and when I called him at 7 PM he told me that he doesn’t have Gas so he cannot come and he will come tomorrow and that whole day of mine again got wasted and all the fridge stuff was spoiled like butter, milk, cheese, vegetables and fruits which cost me around 1200-1500 and meanwhile I was continuously calling the customer care of Samsung to take any strict action against those engineer but Samsung is such a pathetic company which don’t care about their customer.


Again on 21st August 2016 engineer Dushyant with phone number 9560955992 assigned and he updated in complaint that my phone was not going through hence he didn’t come.


Again on 22nd August 2016 I called customer care and had word with Isha Gupta who informed me that any how my complaint will entertain today and promised me and after some time I got call from number 0120-4970950 and he informed me that our office is not opened today hence please arrange today as well and we would attain your complaint tomorrow.


Really what a pathetic, pitiful, sad, tragic services given to the customer by Samsung, hats off to you and I really not recommend any one to take any product from Samsung as I spent 35000 in fridge and that the customer service been given by Samsung and also even charging me 1500 for that it’s not free, so if they give it free, so it would be more worst.


Regards,


Amit Goswami


+91-9910808347


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