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2.82 

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Samsung

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Horrible drawback in the service
May 14, 2010 03:12 PM 3651 Views
(Updated Sep 04, 2010 12:04 AM)

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Samsung respected my complaint(below) and reimbursed the full money that I had paid for the phone on 1 Sept 2010. I really appriciate this. They also arranged for someone to pick up the phone from my residence. The service manager was really nice and kept his words. Samsung has to monitor what their service partners doing and behaiving with the customers. Unnecessarily their reputation might go bad only because of unprofessional service partners.


This is the problem that I faced with the service of the this phone. I am here pasting the whole complaint email that I have written to costomer support center. The series of actual reviews are there in my blog here - https://karthikjcecs.wordpress.com/category/samsung-jet/. The particular drawback in service I wanted to present to larger audience so writing it again here.


Hi,


I purchased Samsung S8003 mobile phone with emei number 357381030801040 by paying a hefty INR 19000 inclusive of tax from Maya Mobiles #541 CHM Road, Indira nagar, Bangalore 560038 wide invoice number SI/CMH/776 on 10 Dec 2009. All of a sudden on 1 May 2010 the phone stopped booting. I went to below mentioned service center on 7 May 2010 at about 12 noon


Muilti Tech services


V Seetharamiaha Complex, 3rd Main Mathikere  BANGALORE, KARNATAKA


Ph:+91 80 40996080


The service executive opened the phone in front of me and told that CPU is brunt out. He told replacement of CPU is not possible at that site and asked me to visit the company’s service head office at


No 9, 27th Main


1st Stage, 1st Phase,


BTM Layout ring road,


Bangalore, Karnataka


Ph:+91 80 66595195


+91 80 66595193


+91 9036066690


I visited the above mentioned head office which is 20 Km from my residence( Hebbal, Bangalore) and spoke to Mr. XYZ, Manager and informed the situation. Mr. XYZ immediately spoke to Muilti Tech services at Mattikere, Bangalore and informed the service executive to accept the Handset. Mr. XYZ told me to go back and deposit the handset at  Muilti Tech services at Mattikere, Bangalore. On 8 May 2010 I went to  Muilti Tech services at Mattikere, Bangalore and asked the service executive to accept the handset as per Mr. XYZ‘s instructions. But the service executive rejected to accept claiming that there is no claim for CPU brunt case. Service executive also claimed that the cell phone was opened before but I have never opened( Why will I go to other service center in the warranty period?).  I really got upset by the deficiency in the service. I had made to move here and there and till now no resolution seen.


I have already went thrice to the service center with no use, I cannot go to any service center again. I am approaching the consumer’s forum unless you make some arrangement to collect the handset at my residence before 7 days from now and do the needful service.


Regards


Karthik Ananth


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