Dec 07, 2017 12:12 AM
17327 Views
Hi!
Samsung 1.5 Ton AR18JV5NBWKNNA isn't good. I went with the brand name, I am using this brand for many other house hold appliances and this reason drove me to buy their AC but this decision turned out to be a bad one.
#1. Cooling and Sound: Cooling is good and best only for first 6 months and there after you will feel a steep drop in performance. This AC is not for long run. Samsung offers 1 year warranty of AC and it is just the compressor that has 10 years warranty. Built in digital inverter is a joke and I suggest you buy a stabilizer to save your AC from electrical voltage surge. AC gets aged very fast and after just 2 months of normal use you will start hear sound from the cooler assembly that's mounted outside. This sound from outside cooling assembly gets louder with usage and service center says it's because of pollution that AC is choking to flush in fresh air. This might be true but they're designer they should have kept this in mind and done something. Customer does not buy AC for use in ideal air quality condition.
#2. Service & Support: Service is good but since they won't be able to fix the issues that your AC has as it ages fast and after 1 or 1.5 years you will feel that you could get any other brand within this price slab and you have made a mistake because you thought that compressor has 10 years warranty and you did not thought or was aware that other part also costs a lot. Samsung Engineer ask hefty service fee, it is about 500 INR for just the visit and you would easily give them 1500 to 2500 INR because everytime you complain they inform you that some part is at fault. You cannot get a simple replacement also as company I think specially designed thing and sell in complete panel. The front grill because of a lose clamp cracked and I had to get it all replaced along it the part that were all new because company doesn't sell it alone.
#3. Reliability & Satisfaction: It is not a product that will last for 4-5 years without any issue. You'll start having issues with it before 1 year but not like you need to get something replaced because Samsung has done testing in lab well enough that they doesn't have to replace anything cutting short their profit. You'll need replacement in part after an year and you'll have to pay for it. Satisfaction you'll not get from it because it is not what you thought might do. You won't save money on stabilizer also because sometime when there's voltage fluctuation you get a big sound from AC and this sound makes you feel afraid and this impacts the Digital inverter chip board and breaks it and you need to get it replaced. Company says it's Energy efficient but I don't know in what way because it's a 1.5 ton AC and that in physic means you have to replace that much air in 1 hour time, AC consumes 1.5 to 6 KW electrical unit in an hour depending upon your current climate. So if you're outside and your room temperature was 45-49 degree Celsius then you can expect AC to consume around 6 KW to provide you cooling. This means you'll be billed 6 electrical unit for an hour usage and that's around 27 INR. After an hour AC will consume 2 to 3 KW energy. So there is no saving if you check your usage closely.
#4. Value for Money: No, it's a disappointing product. You can get a very solid product at lesser price. I won't recommend this AC.
