Sep 30, 2012 12:34 PM
9077 Views
They are helpful people and take lots of care of their customers. in Apr - May 12, I travelled Nainital-Massourri in their packaged tour. As there was some mis-arrangement for hotel rooms at Massourri due to many tourist(3-4 buses were there), people from my bus started complaining, especially old members. When we returned and registered a complain with Pune office as well as with Sachin himself(through email), within few days we received a letter from them on that.
Surprisingly, due to that hotel room hassle, they provided free Indian tour, for all the members travelled. I feel they really very particular about what customers say about them and their service. They are professional people and they understand what needs to be done to retain the customers and especially, to retain the good-will, credit, name, brand which they have created over the years by putting in lots of efforts.
It is a rare example of dedication and professionalism. Would definitely recommend others to try it once and then again and again.
Enjoy!
