I had visited Prague and Vienna last week with the Prudent Group. The tour was associated with the SOTC tours. I really want to share an experience I had on that tour. On the very first day, at the Vaclav Havel Airport Prague, I forgot my phone in the washroom and when I returned to take it, I couldn't find it. It's said that you really need to take a lot of care of your belongings when you are in Europe.
I told about the incidence to our tour manager, Mrugesh Pawar and he was very helpful. Despite people telling that now it's difficult to get the phone back, Mrugesh was positive that I would get it back. He guided me with the Lost and Found section and was helpful in everyway till I found it. Finally I found the phone back in the next two days.
I am really thankful to the SOTC people and especially appreciate Mrugesh for his efforts.