Oct 17, 2013 04:10 PM
24672 Views
It has been a while since I traveled to Europe with SOTC and it was my first and last association with them. They fixed an Air India flight to Frankfurt and then a bus to Zurich. First of all, the flight journey was terrible. You spend tonnes of money just to get a service like this ?? The flight was in a very bad condition.
Secondly, after moving to Zurinch, we met this over smart tour guide who was very full of himself ! I still remember how he reluctantly answered to our queries. A tour guide is there to provide information and he or she has to know some basic etiquette I believe.
Here, the case was different. It felt as if he has done favor to us by making us roam around Europe. Also, after reaching Europe, we got to know that there are optional packages which we thought that its already included in the money. I want ot ask them..What was included then if not the daily sight-seeings????
On top of that like I already mentioned about the tour guide who was very arrogant. He showed that he was so annoyed in answering to our queries.
SOTC, its better you guys know where you lack otherwise it wont take long for you to be the last one in your industry in terms of service and quality, buck up !
