Ruby Hall Clinic - Medical care par excellence.
Ruby Hall Clinic is located in Pune . It was established in 1959 by Dr K B Grant and is one of the best hospitals in India. Ruby Hall clinic is a 560-bed muti-speciality hospital facility with a staff of 150 consultants, and 1400 paramedical staff.I have been visiting the hospital on number of occasions to see some of my close relatives being treated for heart & Neuro problems. The improvements in most of these cases have been very good and medical care and treatment is par excellence.
Ruby Hall Clinic has a state of the art, sophisticated Cardiac Centre which provides comprehensive cardiac care. There are four well-equipped cardiac theatres for cardiac surgery. The ultra modern operation theatres are equipped with the latest monitoring equipment, blood gas analyzers, heart-lung machines and ventilators. A 19 bedded recovery room complex is adjacent to the theatre. The hospital has a neurological department which treats some of the most complex cases with high success rate. The neurological department is backed by a full fledged trauma center called as the NTU or Neuro Trauma Unit. It is fully equipped and manned intensive care unit for treatment of strokes, head injuries and comatose. The hospital has special Neurosurgery operation theatre and sophisticated investigative facilities like MRI scan.
Consultants & Surgeons are qualified and competent. They are experienced and have subject depth . Most complex surgeries are carried out in Ruby Clinic. Hospital offers advanced facilities and diagnostic instruments to treat diseases. Nursing staff is highly dedicated. Doctors & surgeons make it a point to meet the relatives of the patients on daily basis and a detailed patient progress report is provided. Hospital has a pleasant ambience and general upkeep and administration in excellent.
The patient relation department is located strategically near the entrance and is a excellent initative. The personnel in patient relations department are highly supportive, proactive and promptly resolves any queries or complaints from patients or relatives. Information kiosk at the hospital entrance is a welcome and a innovative step. Hospital offers OPD consultations in various disciplines through a wide range of qualified and experienced consultants. Hospital has two pharmacy units inside the complex, the staff in pharmacy are supportive and it works round the clock. Ambulance vans are well equipped and have some of the best drivers. Canteen & cafeteria are excellent and canteen incharges are very courteous. Security staff are well trained and posted at key locations.
On the areas for improvement I would recommend that for relatives of patients admitted in ICU / NTU, facilities for sleeping & personal hygiene are not at all adequate. The relatives of patients admitted in ICU / NTU class are under high stress and lack of adequate facilities worsens situation and they undergo hardships. The Hospital needs to increase number of waiting rooms / facilities for the same. The canteen closes by 8.00 pm which needs to be extended till at least 10.00 pm. Hospital provides two 24 hour pharmacy units but the load of admitted & OPD patients is high resulting in waiting time of minimum 10 – 20 minutes outside the pharmacy. The hospital does not have a general store inside the premises for buying personal toiletries. The washrooms need to be provided with liquid soaps which is strangely missing. Car parking is very costly infact I must say exorbitant specially for close relatives who need to park their cars in the hospital round the clock. Hospital should provide some parking benefit to at least one such close relative of the admitted patient.
I would recommend that the hospital is indeed one of the best in India. The charges of the hospital, surgeons and consultants are reasonable. The hospital scores high on grounds of medical treatment & care. If your near and dear ones are admitted here, rest assured you are in best hands.