Hi,

Even though I had faced problems with Reliance Digital Gurgaon in past but still thought of giving another try thinking, that

can be an individual problem.

1. Planned to buy a 1.5 Ton split AC. Filled the Finance Form. Got Confirmation for approval.
2. Before actual buy, made a call to Finance deptt. Said will take 15-30 mint Max. Need to bring 1 photo, ID and Residence proof, 8 PDC. I carried all in original.
3. At store: We need reapproval, as the price is lower for selected product. Got confirmation on phone. Than after 30 min executive sent a mail to Citifinancial for same confirmation and kept on waiting.
4.  After 1 hr I had to call store manger and he assured that it will be done at the earliest.
5. New request: PAN card Copy, card statement. Luckily I had both.
6. Filled in all papers and cheques. Now the executive wanted an NOC from my wife that she didn’t had any objection in making payment from our either/survivor account.

This was height. I had spent more than 1.5 hrs.  I have a home loan, car loan and sometime back even appliance loan and never gave such undertaking.

I finally gave up. Collected all my papers and came back. It’s more than 1.5 months now, no one has really cared on this.

I believe some one from upper management is going through these writeup posted at net and taking corrective action.

Best suited for:

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