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1.75 

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Reliance Wi-Max Or Most Un-Reliable Wi-Max?
Sep 10, 2013 08:32 PM 5610 Views

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I live in Bangalore and this is the worst Internet connection you could ever get. If you are thinking of getting this connection then be prepared for the worst disconnected customer care. If there was an Award for the most disconnected customer care this would go to them. All is well when the connection exists. but once you have a problem then only god can help or I think even god cant help. the service is down for days and even making 4 or 5 frantic calls will not help.


My Story:


this cannot be taken as one off situation because this was my experience twice in 2 months. I had problems with the modem they had provided and lost the connection abruptly. it took about 5 to 6 calls daily for 1 week and still I do not have a technical guy visit my office. All that the customer service guys tell you is they have escalated the matter to the right department and they will get back to us. That is the only script they have and that is what they say. The last time I had this issue this technical guy came after 10 days to get the modem replaced and he had given me his mobile number to call if we had any issues directly (sweet of him). Now that I have the same issue and after hearing of the escalations of my issue everyday 5 times a day (just like our prayers I had to do it every day religiously) and after 7 days I called this technical guy's mobile who tells me that the issue was not even escalated to the technical department by the customer care and he cannot do anything till this issue is escalated. This is how bad the customer care is. The departments are totally disconnected, When I called the customer care again and told them that they had not escalated the issue to their technical team they did not deny it and then they connected me to the technical department. This is after 7 whole days. Can you imagine? woowwww just wo http://www. If I die and go to heaven then I have only Reliance wimax to thank, after experiencing Hell on earth I dont think god would put me back in there. This is how frustrated I am.


MY Advice to anyone who have plans to get reliance Wi-Max --> Please save yourself the trouble and DON'T.


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