Sep 21, 2008 07:28 PM
4652 Views
This is Pramod from kollam, purchased Reliance Data Card (9387833494) from Expert Systems Kollam(Corperate Connection) for Rs 8500.
Unfortunately I am facing poor connectivity speed from the very begining. I made many complaints (Service Request ID 75126692)and your technicians chkecked my laptop and concluded that the issue is related to network trafic , nothing can be done to solve the issue.
Let me explain the details of complaint I am facing. If we wish to log on to a particular site it will be showing (PAGE COULD NOT BE DIAPLAYED) or min 20min or 2hrs, and it will be disconnected frequently also. Next is with regard to the CHAT OPTION, we will lose the reliability also. ie we are not getting the exact status of the Internet connection. (While using the chat option it goes disconnected as usual and display the message like the Second party is offline.
At that time also Your Connectivity status is connected to Internet. Very difficult to make Voice Chat. The reliability of the connection is very poor, we are not expecting speed of a JET, but it should be reliable, unfortunately the Reliance internet connection never matches any of the credibility which RELIANCE is having a world wide reputation, it really damages the image of Reliance in my mind.
Do you know the meaning of CUSTOMER SATISFACTION ??? Go learn it first then serve the customers...if your boss, Mr Anil Ambani Is inefficient in handling all such issues, ask him to handover atleast the Reliance Communications to Mukesk Ambani and Please dont spoil the morale and name Ambani's have created.. Mere advertising and poor service is not a short cut to become a successful entrepreneur, hard work and sincerity rather plays important role.Ask Guidance from Mukesk Ambani as he has proven a successful enterpreneur.
I am after this issue for over 1 month. and now I demand a compensation for my time wastage .Please do some thing to Get a trouble free service, or a REFUND from your side.I discussed the issue with your guys (Mr .Subin 9387777772) . He told no refund can be done. I would like a response from your side as soon as possible , before I take it further with my lawyers and media. Rgds Pramod
