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Reebok Footwear Image

MouthShut Score

73%
3.39 

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Verified Member MouthShut Verified Member
Delhi India
Should Improve the Services
Dec 08, 2016 12:53 PM 2851 Views

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Reebok is a major brand in the footwear industry with a wide range of footwears for men and women. They pride on the quality and durability of their brand and are quite expensive as well. Since the price-tag of a pair of reebok shoes is quite high, one naturally expects the product to last long. My experiences with this brand, however, have not justified their high price tags.


Few months ago, I bought a pair of black formal shoes from the Reebok store. They looked stunning and the store claimed the shoes to have pure leather. I used those shoes for about four months and I noticed that the sole of my right shoe had worn out completely. The seam and stitch lines on the left shoe too had begun to get dismantled. The shoes had lost their shine and they looked old and rugged. I approached the store regarding the issue and the officials told me that it is your normal wear and tear which a typical shoe goes through. I was appalled by the answer, as I expected the shoes from such a big brand to last longer.


In another instance, one of my friends bought running shoes for her. The shoe costed her around INR 5K. She used it for around 2 months and the shoes looked like as if they have been used for more than 2 years. All the seam-lines were out of place and the sole had worn out too. Even the pink color of the shoes had faded pretty quickly. She took them to the store for getting a replacement, however, she was denied that. Upon asking about that, the store manager told her that they do not cover normal wear and tear under their replacement policies.


All in all, Reebok definitely needs to dish quality products to their customers. The prices of the shoe start from INR 2,500 and given the quality of the product which I had to endure, I do not deem that price to be justifiable.


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