Reader's Digest - Unethical way to extract money. Review on Reader's Digest

I had subscribed to the Reader’s Digest magazine on May 3, 2013. I had done the payment through net banking and had also changed my mailing address at that time. I have also received an acknowledgement from the RD team about the successful payment and subscription (Please see the following email). Order number: RDWEB0305132825031R

However, On May 21, I received a parcel through VPP and was asked to pay Rs. 577. I was not at home at that time and my mother took the VPP and paid the money. I want to know why did you send a duplicate subscription through VPP? When my net banking payment was confirmed, what was the need to request another payment through VPP? My mother did not know what to do and therefore, paid the money to the postman.

I spoke to the customer care and the agent told me it is going to take 4 to 6 weeks to refund the money. Why should it take such a long time? Why can’t the RD team call the postman or the concerned person and refund my money back. If this is a mistake, then I must say it is a very “planned” mistake. Is it some kind of a gimmick to get money or get the subscription for two years?

I want the full money refunded to me in a week and if that is not done, then I am sorry to say that I will have to cancel my subscription forever and will never subscribe the magazine again. I am very disappointed with this. I have been a very avid reader of your magazines and have always recommended this magazine to others. But this issue has really planted doubts about the ethics and principles followed by the RD team.

I hope this issue will be taken very seriously.

I have mailed them twice but have not heard from them at all. The customer care agents do not help much and neither connect to their supervisor nor manager.