Oct 31, 2011 10:41 AM
9644 Views
Dealer feedback regarding sales
1. NO AMOUNT OF TIME WAS GREETED AT THE DEALERSHIP
2. NO SALRajeev_VermaRSONS WAS AVAILABLE THERE FOR THE EXPLANATION OF FEATURES, ADVANTAGES& BENEFITS OF THE VEHICLE.
3. NO SALRajeev_VermaRSONS ATTENTION FOCUSED ON OUR PRIOR TO PURCHASE DECISION.
4. NO DEMONSTRATION, NO TEST DRIVE OF VEHICLE.
5. FOLLOW UP ON ENQUIRIES WERE DONE BUT NOT IN A GOOD WAY WITH HARRASHMENT.
- LOCATION ACCESSIBILITY WAS EASY BUT PARKING FACILITIES WAS NOT GOOD .
2.2. DEALER NEIGHBOURHOOD /SURROUNDING AREA WAS NOT GOOD.
2.3. EXTERIOR LAYOUT OF SHOWROOM WAS NOT INVITING AND FRIENDLY.
2.5. AC CNG VEHICLE WAS NOT AVAILABLE, NO COLOUR DISPLAY, NO OPTION AVAILABLE FOR CHOOSING THE COLOUR OF THE VEHICLE AT THE PURCHASE TIME.NO INFORMATION WAS GIVEN ABOUT THE COLOURS.
2.6. LOCATION ACCESSIBILITY WAS EASY BUT PARKING FACILITIES WAS NOT GOOD . VEHICLES WERE WELL ARRANGED IN THE SHOWROOM.
2.4. DISPLAY OF PRODUCT INFORMATION WAS NOT GOOD. CATALOUGE OF CNG VEHICLE & COLOUR PANELS WAS NOT AVAILABLE.
2.7. WAS NOT GOOD WHERE WE & SALRajeev_VermaRSON COMPLETED THE SALES TRANSACTION.
2.8. OPERATING HOURS WAS GOOD.
3.1. no option was told for the payment of amount.we made the payment through credit card & they charged 2% extra on this which they did not told to us.
3.2. no ease of understanding the negotiation(tranparency of deal).
3.3.4. we made the deal within 2 hours but they took 15 days to make the deal.
3.5.we are satisfied about the charges made by them but they charged 2% extra.
4 a.1. I am not very much satisfied with the salRajeev_Vermarsons knowledge about the vehicles .
4 a.2. worse experience about the courtesy & friendliness.
4 a.3. commitments made by them was not fulfilled .
4 a.4. yes sufficient time was allowed before deciding.
4 a.5. no appropriatness of sales pressure.they put pressure for the cancelation of the deal.
4 b. I want the test drive but no test drive was offered to me.
5.a. no clear explanation was given to us about the purchase paperwork process. As a result we own completed this process.
5.b. we asked about the finance process & they told us to do the finance process on your own.
We also asked about the SBI loan scheme but they did not tell anything about the same.
6. We demanded the car at 10 a.m. but they deliver the car at 7 p.m. with harrashment.
This shows that your delivery process is not good.
7. Vehicle was not in clean condition .its front mirror was not clean. Aslo they handed over the vehicle papers in a seal pack to us. On our demand they sent their executive to us for the explanation.
8. No they did not introduced us to someone in the service department. Yes the new vehicle provided with reasonable amount of fuel. the executive who showed us the car was not present at the time of delivery. No we dont like to reccomend the your dealership to our relatives or friends. No they did not fulfill the promised made by them at the time of sales. They did not give the approval discount which was offered to us by maruti, also they did not give the corporate government discount, also they charged the additional 2%(rs. 2000) .
9. Our overall buying experience was worse than I expected. The behaviour shown by your general manager( mam nishi arora) & executives(mr. Sachin, team leader) was not good.
Note:The vehicle given to us has no wheel allignment or balancing, it had humming noise, under body noise, coolant & break oil was not enough. PDI inspection was not good & we told about the same to the rana motors customtakeouter care but they did not take any action .
Manohar lal
