Quick Heal Anti virus
I purchased Quick heal anti virus last year in month of July of Rs. 799. Now it has expired in this july 2011. I renewed it online by my credit card. Thye have deducted the money but the software was not renewed. Then I called the customtakeouter support by telehone first they don't pick up. Then next day I again call and wrote an email also. But thy don't replied it satisfactorily. The software was demanding the renewal code but they are unable to provide me and also not gave the method how to renew it. Finally I again write email to them they again said you try yourself we can not send our support person to your place, its your headache. I feel all the staff is arogant and lack of professional competency.
The correspondence is as under.
Subject: Quick Heal Renewal Payment Successful From: firstname.lastname@example.org Sun, 17 Jul 2011 20:09:06 Dear Gagandeep Singh,
Thank you for renewing your Quick Heal AntiVirus Pro license at Quick Heal e-Store. Your Quick Heal AntiVirus Pro license has been successfully renewed. We truly appreciate your patronage and loyalty.
Following are your Order and Payment summary:
Quick Heal AntiVirus Pro
License valid till
Tuesday, July 17, 2012
Updating license validity on your PC:
On taking next updates from Internet, license validity date of Quick Heal AntiVirus Pro will be automatchandru021y extended. In case your license is already expired or you are not taking updates automatchandru021y from Internet, please click here to know the further steps about extending the license validity of Quick Heal AntiVirus Pro on your PC. In case Quick Heal AntiVirus Pro is not installed on your PC, please install it and simply activate your copy. From time to time we ask a few of our special customtakeouters for their testimonials. We would be glad if you took a moment to jot down a few words about what you really liked about your Quick Heal product.
Please visit: quickheal.com/testimonial.asp.
Quick Heal Renewal Team
Quick Heal Technologies(P) Ltd.
Subject: [#WTK-863708]: Quick Heal Renewal Payment Successful From: "Renewal Team" Mon, 18 Jul 2011 15:43:13 To: You and others Cc: Bcc:
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Thanks for posting your query to us.
Your Quick Heal Product key is CW85E6WF1F4700A20310 and it is renewed till 2012-07-17.
Please follow below steps to update the extended subscription on your PC:
Point to Start, Programs, Quick Heal Anti virus Plus/Internet Security and Quick Heal Anti virus Plus/Internet Security.
Click About from the left page of Quick Heal Anti virus Plus/Internet Security main window.
Click License Details.
Be connected to Internet.
Click Update License Details.
On the prompt which appears next click Continue.
This will extend Quick Heal Anti virus Plus subscription expiry date on your PC.
Note: In case if Quick Heal Anti virus Plus is not installed on your PC, please install it and simply reactivate your copy.
HOW TO INSTALL:
If you are still using Quick heal 2008 Version then before getting your copy Renewed please download the Quick Heal 2010 Version Installer from the below given links.
SAVE and RUN the Installer below given.
In case of any query please feel free to contact us back.
Thanks & Regards,
|Renewal| Track My Laptop Services|
Quick Heal Technologies PVt. Ltd
102, May Fair Tower II, 2nd Floor, Wakdewadi, Shivajinagar, Pune-411005
Mobile No- 08657966600
Phone. No: 020-41467114
Technical Support No.: 020-41402801/02/03/04
Technical Support - email@example.com
An initiative with the hope to recover stolen Laptops.
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Ticket ID: WTK-863708
Subject: [#WEE-443246]: Quick Heal Renewal Payment Successful From: "Renewal Team" Thu, 21 Jul 2011 10:51:03 To: You and others
Thanks for writing to us.
Please take a note that your copy is been successfully renewed from QH server.
Further find out below given points about not issuing renewal code to our valuable customtakeouters:
It is an automated system once you pay for online renewal.
QH Server select renewal code randomly from server and renew the copy
On daily basis there are many customtakeouter who are vising our site and renewing their copies; so we can not predict about exact renewal code is being used for any product key.
After renewing the copy there is no use of renewal code;( You need to do reactivation only whenever required and for that you need activation code which is as follow:)
Product Key: CW85E6WF1F4700A20310
Activation Code: F4289AA120
If you want hard copy or soft copy of the bill we can provide the same.
I hope your all doubts is been cleared now.
Keep your Quick Heal updated regularly so that it will keep your system safe from viruses.
Should you need any further assistance, please email us.
Thanks for choosing Quick Heal Technologies Pvt. Ltd.! We truly appreciate your business. We are committed to delivering the best possible security solution and support experience.
Thanks & Regards,
Anjali| Quick Heal Technologies Private Limited|
603 May Fair Tower II, Wakdewadi, Shivajinagar, Pune-411005
Ticket ID: WEE-443246
Finally Problm was not solved and then after thisI write so many times but no response.