Like many of you, I am also a victim of Pureit. Purchased it 6 months back and the tap broke in a month. Gave a dozen of calls on the customer care number but everytime had to hear the crap that a person will visit and fix the problem in next 48 hours. I cant pen my frustration. Finally on 19th Nov I took all the mail id’s (mentioned below) from HLL / Unilever Website and mailed them about their pathetic after sales service. I addressed it to the CEOMr.Douglas Baillie in CC I sent it to all possible officials. To my utter surprise whereas a dozen calls did not do anything, this idea worked. Very morning at 9 on 20th itself, I received a call from Pureit and the person named Mr. Pradeep. S. Hiremath (Customer Care Officer) vistited at 11 with another technician and changed the tap.  He has also given his number and asked that if any of us have the proble can call on his number 09886406772 or mail him at pradeepshiremath@hll.com . Ya, If it does not work then I can suggest you to to copy the below mentioned mail id’s and shoot a common mail describing your problem. It worked for me and hope the same for you.

aviance.hll-calcutta@unilever.com,lata.jugran@unilever.com,roshan.dsouza@unil
ever.com,
consumer.feedback@unilever.com,pureit.hll@unilever.com,pressqueries.hul@unilever.
com, hlnw.chennnai@unilever.com,henu.nagi@unilever.com,tilottama.pillai@unilever.com,
yashmi.yadav@unilever.com,paresh.chaudhry@unilever.com,r.ram@unilever.com

Regards,
Nishant Kashyap
nishantkashyap@sify.com
9844332297
9916133760

Purchase Price (INR):

1600