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34%
2.19 

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Bangalore India
Biggest mistake to buy from Poonam furniture
Nov 09, 2014 08:20 PM 19033 Views

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Biggest mistake ever to give any money to Poonam furniture located in BTM Layout(opposite Jayadeva flyover). If you work hard for your money and dont plan to waste it, dont buy anything from here. Unless you can buy the whole shop itself and fire all the below ppl from their jobs.


These people are such big cheats and liars that by the time you receive your sub-standard quality product, you already start thinking of how you can sell it as second hand.


My biggest mistake was I did not check the reviews for this shop online before booking and now realise that the online fraternity is full of true bad reviews about these cheats.


They will mock you in front of u and only because your money is stuck with them in form of advance payment you will not be able to do anything about it.


Now coming to the actual lies they told us for 3 weeks before delivering a sofa so sub-standard that we feel ashamed.Their employee Shivraj and Avinash promised to deliver a sofa and a chair in 10 days exactly before diwali and we were delighted.


That was the last time we were delighted when dealing with them. 3 days before delivery I called to confirm they are still on track to deliver. Shivaraj would talk in so condescending manner as if we had made a mistake. I called them one day before and Shivraj said he will deliver sofa next day. Next day I called he said it is 80% complete but due to no bloody workers available he is not able to deliver. This is the afternoon before diwali. He says he cant deliver the chair for another one month since there is no stock.


Never believe their single most used statement of lie "we will call u back in 5 mins to confirm". They will never call you back. They dont waste money on phone bills. On the eve of diwali at 8 in the night he calls and says we cant deliver. I will give you a temporary sofa for Diwali which is new and will take it back when we deliver the actual one. Next day they did not pick calls and no temp sofa came.


The day after diwali(friday) when I called again he said I will definitely deliver on Saturday. On Saturday he doesnt pick phone all morning. Then he picks call to say he is in "hospital" and cuts it. I call next liar called Avinash to know what is going on. He says Shivaraj has gone for some wedding of a relative and out of town. Meanwhile sofa is still 80% complete and will complete by Monday.


By now Diwali has come and gone and we are back in office some 15 km away. He promises they will deliver the Sofa at home by Monday when I know that no shop owner in Bangalore will deliver without payment. So we get some confidence.


Monday comes and goes. Tuesday goes and no call is received. These ppl dont believe in wasting money on phone bills for calling customers. Shivaraj is now not reachable on phone and only Avinash is left to lie at face of customers.


His "tomorrow" delivery date doesnt arrive till Saturday when we finally get to go to his shop. Avinash has already lied to us saying the sofa was ready but during loading it on truck to deliver to our house they tore the cloth so they are fixing that. That was another big lie as we found later.


Now enter 2 new liars, bigger shots than these menials.


On Saturday we realise for first time that the shop's boss is another lying piece of a* called Kishore. You will get better reviews than this about him on other reviews online. He will not talk to you straight face, will treat you as if you are piece of sh* and act as if he is a smart a* when he is just the opposite of it.


He acts as if shouting at everyone in the showroom for his own lack of brains as if it was everyone else's fault that our sofa was not delivered. He informs me for the first time that Shivaraj has been fired from the job. I wont be surprised if I find tat Shivaraj idiot back in the showroom next time I visit. He acts like calling his "factory" and says they are promising Sunday but he will deliver definitely by Monday.


At this point we are desperate to get our 20000 back which is stuck in this darned shop. At this time another smart a, big shot, good for nothing lying loud mouth claims confidently that if the Sofa is not delivered by Monday nit 8 pm, he will be standing at my doorstep with my money. His name is Anubhav. Apparently he is the "factory" manager. As with everyone else in the shop he is full of sh and nothing he said is true. That was the last we heard from him. All attempt to call him are futile and he will not pick our call or return my money.


Monday comes. Entry of another lying arrogant slave of this shop called Prashant. Remember that idiot avinash had said our sofa was torn and so there is a delay. On monday we are informed by prashant there was no such bullsh* and that avinash doesn't know sh* about this shop. he had not completed fixing a wooden panelling or even started that work and now it will only be delivered on tuesday direct to our home. I can forget my money back guarantee which Anubhav gave since he is only a low lever worker. all this because they care about the "quality" of the goods delivered and dont want to hurry.


He said on tuesday he can deliver to my house before 11 if I bunk office and stay at home. they know I cant do that so they will get more time.


On Tuesday evening Prashant calls and says come to my shop, pay the money and take ur sofa. It is ready and available at the "showroom". We cant deliver to ur house without payment. My wife called shop number directly and another a* called Mani tells the sofa has still not come to showroom and is stuck in traffic. Appraently 2 ppl in the same shop cannot decide what lie to tell. At one point Prashant says he doesnt trust us that we will pay the money and hence he wants us to pay before he will deliver. On Monday he says they close shop at 20:15. On tuesday at 8 in the night he says if I come to pay he will keep shop open. Obviously I cant go on tuesday and we finally go on wednesday.


It is then we realise for the first time how sub-standard, low cost cheap looking furniture these useless ppl make. There is difference in color of the cloth between 2 parts of the same sofa. the design we wanted he has not done. the stitching is done on top for everyone to c because they dont know how to stick inwards. at one point I was forced to ask if he will buy the sofa back from me at lower price than he sold it to me.


After all this I asked him the Owner Kishore's number to call him. Prashant calls Kishore first to get his master's permission to share his mobile number. Master says NO and prashant refuses to give Kishore's number. Following are the numbers I have managed to get.


I later came to know they took 1.5 YEARS to deliver a sofa and dining table to another customer. if u have booked anything, cancel it if u can. else start praying!


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