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Noida/Greater Noida India
Scam company; Exorbitant; Worst After Sales
Oct 11, 2012 05:38 PM 2905 Views

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Philips is the worst company in the market and should be dragged to the Consumer Court!


They have incredibly substandard products coupled with extremely poor after sales and customer services of Philips. I have been struggling with its customer services and local service center in Gurgaon from September 25.


All I need is a small perforated "aluminum foil"(0.5 cm X 2.5 cm) for a product.


For such a simple task, I had to call their local service center multiple times, but they did not tell whether they have the foil or they can arrange it. Their standard response each time was, "We'll check and let you know." They noted my number, but I did not get any call from them. I gave them a call myself and they said no one was available to answer my query.


I contacted the customer service through the web form and got only the template reply about your service center's address. Then, I called up the customer care at 1800 102 2929. They again noted the details and promised a prompt action. They also assured that someone would contact me about this. I did not get any response.


When I called up the customer care again, I was redirected to the "Escalation Team". They were not sure about what can be done in this matter! The person on the phone promised to give me a call by Friday(October 5, 2012) evening to help me with the issue. This was supposed to be a definite deadline, but since then, I have been waiting for your customer care to contact me.


This is my worst experience with any company ever and gives me enough reason never to buy any Philips product ever and advice others not to do the same.


I had used a Braun product earlier for 11 years without a single technical problem! And, here I am with Philips(bought in 2009), which had to be repaired within the warrantee period and now, does not have replacement.


UPDATE:


They are charging INR 540+ Service Tax just for "aluminum foil"(0.5 cm X 2.5 cm). It is not worth than Rs. 50!


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