Peter Cat has some good dishes but not great ones. But I guess the total experience was not so nice. You wait at the door and then as you are going in you are confronted with the suffocating crowd and of course the not so courteous waiters make you feel even worse. So I guess 50% of the enthusiasm is lost just in the process of entering this place.
 
I can see a rift in reviews between people from India and the US. Its interesting! May be we are too pampered with the professional service in the western world. I think the service consciousness has not yet developed in Kolkata. Funny thing though, its much easier to provide better service in India, given the cost of bar tenders or waiters being so low. I agree with the point Shoumo made. I guess in the western world we often see the service as a key differentiator between restaurants.

We go to restaurants to spend quality time. May be as every individual takes his or her job very seriously and may be as the tip is the principal part of what the waiters make and may be as customers are willing to pay the 15-20% tip, we see the difference. But what intrigued me about Peter Cat is how the managers handled the complains. It almost felt like as if I was at the Writers building trying to move a case with a government official - Rita

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