We are a travel agency and we approached Pensa Media Delhi for getting information on Google Adwords program in last week of July. Mr.Vikram Awasthi from Pensa Media Adchini Office Delhi, visited our office - xxxxxx xxxxxxx at Mayur Vihar Phase -1, the same day. He told us about the was Google Adwords work and that the minimum cost of package is 25,000/- per month. As we wanted a new product site, he offered free website with the package, saying that Pensa Media will build it free of cost. When we asked if they have worked for any other travel operator, we were shown a site for thomas cook. The site was basic and had select tours posted a separate pdf files. Mr. Vikram Awasthi did not tell us that this is because of page limit. He rather avoided all mention of it, even when we told him what we wanted. We told him that we wanted tour pages under countries, and he said all your information will be on site. We paid him a cheque of 25,000/- favoring Pensa Media the same day.
It took us about 7 days to compile all information for website, and send it to Ms.Garima Gupta - The website designer at Pensa Media Delhi. We called her up and told her that we have created separate folders for each country and under them , we have listed all tours separately. She said, that we can have only 5 pages. We called Mr.Vikram , byt his phone was busy. Tried again and then left him a message saying, till we get a proper site, the project is a No Go.
He called after getting the SMS and told us that all the information will be on site and that we out to wait till it is complete. On 13th Aug12, after his call , we sent a mail to him and Ms Garima with complete site material and our expectations. A separate tour page for each tour.
Mr.Vikram Never responded. On 27th August we got the link from Ms.Garima to check the site and review it before it is loaded online for the project. To our dismay, the tour pages were missing and the doc files were loaded on country pages. When I told Ms.Garima about it, she said that Mr.Vikram did not speak to her and 5 pages is the limit. Mr.Vikram started avoiding our calls after that and we had no option but to hold the project till some resolution was done by Pensa Media.
After we shot a mail to them expressing our frustration over wasted time and incomplete information provided my Mr.Vikram, Mr Manish, his boss called up and brought Mr.Vikram on conference. Mr.Vikram Awasthi retracted on his words saying he never told us that tour pages will be included and when we told him that he gave a commitment on 13th Aug on call, he simply lied, that he never said anything. Mr.Manish, his boss was on call, so we told him that such behavior is unprofessional and if Pensa Media had any limitations on site pages, we should have been told in advance. We could have got it made from elsewhere and taken just the Adwords Package from Pensa Media. He did not offer an apology, merely that he will see what can be done.
I sent him the proof of our communication - mail sent on 13 th Aug to Mr.Vikram and Garima, to which Mr.Vikram never responded. Mr.Manish and Mr.Vikram Awasthi have since keep their phones busy and neither pick our calls or ever return our calls. We have sent them 3 reminders for refund, but both of them are too busy duping other people that they choose to ignore our calls and reminders.
Mr. Manishs Number is : 8527992350 Email: firstname.lastname@example.org Mr.Vikram Awasthis number is : 8527992352 Email : email@example.com
We have called them daily, but they have no professional integrity. We are now going to file a case against Pensa Media for Fraudulent practices and Cheating customtakeouters.
Given below is the email exchange with Pensa Media Delhi:
----- Forwarded Message ----- From: us To: Maneesh Kumar Gupta Cc: xxxxxxx xxxxxxxxxxxxx Sent: Tuesday, September 4, 2012 7:26 PM Subject: Re: Response awaited - Reminder -3
*Hello Mr.Maneesh, No one is so busy to pick a call or make one if they really deem it important. You mail below is another example of the way you all function.We have been waiting for your response since last Friday and you have chosen to do nothing. We have already presented the proof to you that we communicated our expectations by email on 13th Aug, marked to Mr.Vikram and Ms.Garima to which we got no response from him.
The ball is still in your court... we have been patient, but seems like its getting us nowhere. You and your team, which has misled and wasted our time and has blatantly ignored our calls will be squarely responsible for the consequences. It is entirely up to you, where we take you next.* Regards, xxxxxxx xxxxxxxxxxxxx
From: Maneesh Kumar Gupta To: us Cc: xxxxxxx xxxxxxxxxxxxx Sent: Monday, September 3, 2012 6:21 PM Subject: RE: Response awaited
Mr xxxxxxx xxxxxxxxxxxxx,
Sorry for the delay, Actually I stuck somewhere so unable to communicate with you. In the meantime, I have escalated your concern to the rRajeev_Vermactive management.
Will get back to you tomorrow first half.
Update - Sep12,12 After posting above review and sending our feedback through their website we got a call from Mr.Prakash from their escalation team asking us about the issue and requesting time till next day for resolution. He mailed us the same on our request. The next day we had our appointment fixed with their web designer and met him at our office. Mr.Atul took our requirements and has assured us that the site will be done till Wednesday - Sep1912. We are eagerly waiting for the results and have kept our fingers crossed. Hope we get things right this time..