I am not a very frequent traveller. Maybe I travel by air about 6 to 8
times an year and mostly by INDIAN only because it is on Official
tours. I am travelling for the past 5 years by air.

Today I travelled in Paramount and had a chance to experience the
service rendered by paramount


The details are given below:
Date of travel :12/11/2007
Flight No: I 7473
Sector : Chennai - Trivandrum

The reception at  check in counter itself was warm. Then the
facilities at  specailised lounge were also very good. The
announcements were very clear, neat and crisp. The delay of 20 minutes
(1600 hrs changed to 1620 hrs) was announced well in advance and
repeated at regular intervals so that passengers coming in at various
times into the airport did not miss it.

The aircraft itself ( blue bird) was found to be in a neat condition.
The interiors were pleasant . More than that, the warmth of the staff
receiving us was very real . The one with folded hands welcoming us
with warm smile was really different from the automated plastic smiles
and cursory good mornings or good evenings I encountered till date. The
food served inside was good, tasty and appropriate for the time at
which it was served. The service was quick and efficient.

Why I felt all this is because today morning only I boarded DECCAN for
Trivandrum - Chennai sector. The irony is that I paid Rs 890/- more
for the DECCAN ticket and was given a complimentary water bottle (!!!)
inside the aircraft.

The sad thing I felt was that while DECCAN Flight in the morning was
full, this flight had roughly around 25,30 passengers only. Yet flight
was operated and service was rendered. Had it been DECCAN , probably
they would have cancelled the flight and left us to fend for ourselves!
Let me think that this sparse passenger population is an isolated
incident. I wish your airlines all the best and more and more growth
and prosperity!

No. of times flown on this Airlines:	Between 1 - 3
Class flown most frequently:	Economy Class