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Sr .No. 103, Shahu College Complex, Parvati, Pune 411009, MH

Tata

+91-20-24232656, +91-20-24232657

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Pathetic Service by Pandit Automotive Swargate
Apr 18, 2012 05:47 PM 7330 Views

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Pathetic Service by Pandit Automotive Swargate, Pune


Kindly be aware of Pandit automotive Swargate branch, They are simply not the car seller's but white collard cheaters. Below is the experience I had with Pandit automotive Swargate branch.


23rd March (Gudi Padwa) was the date on which I took the delivery of my car (TATA NANO LX), at the time of booking car few things like Mud flaps, Steering Cover & Mattress were the free goodies which were promised to me, but at the time of delivery only mud flaps & Mattress were given and the reason which they told me for not giving Steering cover was “Our technicians are really busy today so come within a day or two to collect the steering cover”, which is simply not acceptable !!!!


On 27th March when I was driving my car which had mileage of only 250 KM was simply broken down on mid of NH4, the check engine light appeared all of sudden. When I called Pandit auto the technician’s reply was “please get the car to our showroom so that we can check and troubleshoot if required”. How can a customer get a broken down car, which shows check engine light, which doesn’t move at all from one place to another to Pandit Automotive showroom from NH4 (20KM distance) ????. The next thing I did was called NANO CARE and customer care executive was able to send someone to the car broken down spot within 45-50 mins time as promised. I really appreciate the service given by NANO care team.


When the car was taken to Pandit automotive for further checks regarding the check engine light, I had to keep car there for 2 days and after 2nd day the Pandit Automotive executive called me and said “We were able to erase the engine check light code and now the car is problem free”.  When I took the car home, after 3 -4 days again I had the similar problem with the check engine light and this time it really annoyed me. This time when I took the car to Pandit Automotive the technician checked the using laptop and found that there is some problem with the cluster and which has to be replaced. When I asked them “why the problem was not detected in the first case ” ? the technician had no answer of this and said to me “Currently we are out of cluster parts and I will order one as soon as possible and will call you once we have the part at our showroom” which was really ignoring my question.  Now its been around 3 weeks I have got any call from Pandit Automotive Engineers / Technicians.


On top of this when I took appointment for first servicing of my car on 8th April 2012 for 20th April 2012 the appointment was fixed, but on April 18, 2012 I got call from Pandit Automotive saying “Your appointment is cancelled from our end due to some technical challenges”. When I enquired about my problem which I had earlier the answer which I got was “We are not aware of any problem and this call is just to cancel the appointment”. Hearing this when I started blasting on the Pandit automotive representative then she tried to listened to me and the answer which I got was “Let me search for cluster part which you have ordered” this means customer is on his own if he/she wants to avail any services from Pandit Automotive, they don’t even bother about your problem. When the customer does follow up on his problems then only these people are wakened up from the deep sleep, in case if you don’t follow up your problem us just dead and buried.


Friend, I would like to make you aware of all these experiences.


Kindly buy your car from any other vendor other than PANDIT AUTOMOTIVE !!!


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