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MouthShut Score

56%
2.75 

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8/1, Baner Hills, Pune 411045, MH

+91-33-64168572, +91-9830171860

3 Star

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A nightmare of a place...
Mar 04, 2010 04:21 PM 10899 Views
(Updated Mar 04, 2010 05:23 PM)

Room Quality:

Guest Services:

Food and Presentation:

Ambience:

Value for Money:

The size of the property that pancard club has is extremely commendable. But the place lacks the “basic” essence in“hospitality business” … and that is… “the hospitality” itself!!


After a span of 5 months , we ( a group of friends ) decided to make a trip to take some time off along with the work assigned to us of identifying a location for an upcoming project. We were recommended to visit pancard club, pune.


This was one of the 'last moment'thing which we dearly regret... And will regret for the rest of our lives ...


We were on our way from mumbai to pune and our previous booking at a hotel got cancelled. While on our way, someone suggested 'pancard hotel'... We decided to take a chance and called up the front desk. We were attended by a guy called 'nandkumar'.


He sounded extremely warm and we were extremely excited to have found a place at such a late notice.


When we entered the place we were completely astonished by the size and the ambience of it. We actually thought we’ve hit the nail in the first go itself!. Nandkumar who promised us to arrange everything for the night disappeared minutes after we'paid' the initial deposit money . The hotel "boasts" to be a "huge place" which it definitely is! Ironically!!! At the night there was only one waiter overseeing the entire hotel!!!


( these were the first signs of what was to follow )


Hours passed by and there was absolutely nobody other than the bunch of rats and stray dogs who decided to show up…


We mustered up enough courage to bribe the only guy to get our order… [we paid him rs. 500/- ]


We’d ordered for about 12 bottles of beers … which was handed to us on a huge empty tray because they didn’t have an ice box!!!


Moving on … after having had a couple of warm beers, we decided to eat our food… (which by then was colder than an ice cube) the ‘roti’ or “rubber piece” was astruggle to eat…


We ate how much ever we could… and we went off to sleep..


Next day!!!! We forgot to carry tooth paste!!!!..... So we decided to call the“room service” who escalated the matter to ‘house keeping’ who then escalated the matter to ‘reception’ who hung up ‘twice’ before they bothered answering the call with a negative response..


We had to pay for a “toothpaste”


Can you beat that???


The day we spent somehow and ended up extending the stay by precisely 3 hours. We were charged half a days charge!! By mr. Nandkumar who completely ate his own words “waiving it off”. And guess what the bill was for the eternal torture that we had to go through was?????Rs. 11, 700/- can you beat that???? Rs. 11, 700/- for a place with one waiter, no icebox, zero hospitality and no toothpaste!!!


The next day when we were quite irritated about the way we’ve been billed, there was no official present for customer grievances. We were greeted by this gentleman who was the f&b manager called “amit kumar” who had absolutely no clue of what he was talking. He ended up saying something to the effect “ it was my decision to give you food after 11 pm!


Else we close down by 11!! ” (the tone was as though we were requesting the food for free!)


All in all, i'm so disappointed with that place that i’d rather spend a night at a public urinal as supposed to pancard club of hotels!


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