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'One Night @ the Call Centre' review
Sep 12, 2008 06:59 PM 4197 Views

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This  is  my  first  ever  try  at  a  book review,so people,please  hold  jold  your  tongues(just  kidding)!


Chetan  Bhagat  has  all  of  a  sudden become  a  household  name  beacuse  of  his  massive  best  seller-'Five Point Someome......What  not  to  do  at  IIT'.His  second  book  doesn't  go  anywhere  near  IITs  or  IIMs,it  in  fact  focusses  on  BPOs.We  all know  what  they  are,but  how  many  of us  have  tried  taking  a  closer  look  at  people  who  work at  call centres?I  personally  used  to  think  that  call  centre  employees  have  an easy  going life,except  for the  daily  fast  food  &  sleep  deprived  work.Otherwise  I thought  they  didn't  have  as  hectic  a  lifestyle  as  doctors,software  engineers,lawyers,teachers,the  military,etc.In this  book,Chetan Bhagat  reveals  some  insight  into  the  much  known,but  not  so known  BPOs.


Our  own writer  is  travelling  by  train  from  Kanpur  to  Delhi.At  the  pitch  of  night,a  pretty  girl  walks  into  his  compartment  &  offers  to tell  him  a  story  under  one  condition-the  author  must  publish  it  into  his  next  book.Reluctant  at  first,he finally agrees  & the  story  takes  off.


It's  about  six people  working in the  same  call centre.The  story's  narrated  through  the  eyes  of  Shyam.Shyam's  your  average  27  year  old  Indian  boy.He's  fed  up of  his  work at  the  call  centre  since  he's  got  a  devil-of-a-boss,Mr.Bakshi.He's  got  a  semi  girlfriend  called  Shefali.But she's  semi  since  his  heart  really  longs  for  Priyanka  who's  actually  his  ex.Varun or Vroom  was  a journalist  cum  activist,but  had  to  quit  & work  at  the call  centre  to keep up  with  his  friends  who  have  a  rich  lifestyle.Radhika  fell  in  love  at college  & got  married.She  used  to  be  daddy's  little  girl,but  is  now  a  tortured  daughter-in-law  along with  a  non-supportive husband.Her  ego doesn't  admit  that  she  made a  mistake  in  choosing her  life  partner.Esha's  a  wannabe  model  who  works  parttime  at  the  call centre.'Military  uncle'  is  an  old  man  with  strict  rules  who  leaves  his  son's  place  since  he  can't  get  accustomed  to  the  improvised  Indian  culture.Finally,Priyanka,Shyam's  ex  girlfriend  is  your  girl-next-door.But  her  mum  keeps  attempting  to  turn her  head around  so that  Priyanka  would  get settled  with   the  richest  man  alive  in  the  world.The  six  people  go on with  their  mundane  lives  until  they  get  a  call  from God.


The  book  may not  be  as  excellent  as  his  first  one,but is  worth  a  good  read.One  gets  disappointed  in the  end,as  it's  Indian tradition  to  expect  a  happy-ever-after  ending.But  you  do  come  to  realise  that  the  ending is  practical  &  that  the  author  is  not  trying to  fool  you  around.


Not  Chetan perfect,but  very  Chetanish.


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