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MouthShut Score

43%
2.34 

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Chennai, India India
Poor quality of service and response.
Apr 29, 2016 09:56 AM 27386 Views

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I am R.Hariharan residing at Madipakkam, Chennai-600091. We have purchased a Ogeneral Split 1.5 ton inverter AC on 13th April 2013 which was installed on 16th April 2013.There was some problem in PCB sensor(as per your technician report from your authorized service centre M/S Priya Enterprises, Medavakkam, chennai) on 30th December 2015.


The same was removed and fitted after rectification after 10 days nearly. Once again the same issue was cropped up after 45 days i.e, on February 2016.Once again they have removed the PCB sensor.The same was removed and fitted after more than 15 days. Again the system is not working. When we have reported the matter to(on 27th April 2016) M/S Priya Enterprises, they have orally informed that the complaint was registered. However they haven't provided any complaint number.So far nobody has turned up after our continuous follow up with the agency .


They are very irresponsive that too during peak summer days. Kindly take up the issues with the agencies and advice them to resolve the issue immediately failing which I may be compelled to take up the issue with the consumer forum.


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