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MouthShut Score

25%
1.88 

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Horrible Service
Oct 18, 2008 01:35 PM 7459 Views
(Updated Aug 06, 2009 05:09 PM)

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Be careful with these guys. They charged around Rs. 46000/- for the LTC package with bare minimum facilities, which is available at Rs. 22000/-, and also being offered by them also. Imagine how much they duped us (for a group of more than 1000 members for the season of Diwali 2008), by charging double the price and giving half the facilities.


Nutan did not pay to the hotel where we reached on the way, for the last four trips they organized. So the hotel guys denied hot water, good food, clean linen and what not. The hotel fed us only Daal-Chaval and Potato Fry / curry for all the meals and snacks / breakfast for two full days.


We are packed (three families of total 9 members) in one Tata Sumo for the entire trip. By the time we reached our native place, after travellin in North East ghat roads, we are just better than wooden logs.


Thanks to Nutan, for such horrible experiences. Be away from these guys.


Here are the glimpses:




  • One of the worst travel agent I have ever faced.




  • Totally ill-managed company, good for nothing in terms of service.




  • Not delivered tickets till the last minute, though advance was paid two months in advance.




  • Till last moment, no information about place of stay for the package tour, flight details.




  • The employees are helpless and management is solely responsible for such worst services.




  • Least bothered about customers. There is nothing known as 'Customer Service' at thier end.




  • We had to spend hundreds of rupees on STD to their head office for ticket and tour status.




  • They never replied for any of our e-mails and clarifications.




  • Our entire group of families are helpless and nothing we could do to make our trip comfortable




  • No phone / mobile communication. They never called back us for our clarifications.




  • Their only motive is commerical and not the service or customer




  • Not at all recommended for any kind of travel / tour from this travel group




  • We will never go back to them in future for any travel needs.




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