Jul 18, 2014 01:58 PM
10373 Views
Nokia make good phones.I could attest to this for the past ten years. I finally got a defective phone however, a Nokia Lumia 925. I returned it to the point of purchase and they tried to fix it week in; week out. They always promised it was in good condition, but after the second week of wasting my time I demanded a new phone.
It took them almost 3 weeks to issue me with a courtesy phone. I had to ask for it? And guess what they gave me.a battered Asha 500. A friend whose Samsung Note three had issues was handed a brand new S3 as Samsung handled her Note 3 defects.
What angers me the most is that this is the second time Nokia Care are being jerks. First time it was my old Nokia N9; They had little to no knowledge on how to fix the phone locally- solution being as usual to change the motherboard at a whopping Kshs. 15, 000. And their communication standards are low. I had to keep calling their centers; sometimes leave the phone on redial to get a reply. And they wonder why I am enraged at them?
I finally managed to get a replacement phone, but two months later I think I have had enough of this nonsense.
After this phone gets here from wherever they have decided to ship it from. My long journey with Nokia ends here. Sad, but I have come to terms with the fact that Nokia simply doesn't care enough to go the extra mile for it's customers in East Africa.
All you see in the advertisements, the social media is a front. Cause what actually happens within the Nokia Care Centres locally in Nairobi could easily be remedied with more knowledgeable staff and better policies that would actually solve problems and not create this level of stress for a client.
Nokia; your support is worse than the support I get from the Electricity Distributors locally in Kenya. And we're a third world country so if you can't gauge this comment I shall help you: I abhor your standards. I received better support in South Africa; meaning you just don't care about your East African clients or maybe when you audit it you overlook things.
Well enough ranting for the day. People just buy better quality brands holistically, else risk suffering under the tyrannical hand of Nokia Care.
Good day ahead.
