The low quality of the phone calls isn’t what made my decision to switch to Metro PCS such a <ti>bad one</ti>, but the <ti>horrible experience</ti> I had when attempting to make my first payment sure was.
I called their automated system and attempted to pay when I was told by their robotic personnel that my card was denied. I knew this was impossible for I was utilizing my check card, so I attempted it again only to receive the same outcome. I then called and got a live person on the phone and asked them to manually run the charge. First, there’s a $3 charge for them to take your payment (which I thought was ridiculous and had the manager waive), and then again my card was declined.
I went directly to my bank to check why this was happening, and that’s when I found out that my bank had approved all three requests, but it was Metro PCS who were denying it. As a result now <ti>all my funds in the bank were on hold</ti> pending payment and it send my account on overdraft, which my bank charges $29 per day for.
I called customer service at Metro PCS, which was a waste of almost 2 hours, because no one in that company was able to offer me any help. They told me that the only way they communicate with their billing department is through fax, and that it would take four days to a week to have the matter resolved. What kind of company doesn’t have a way of getting in contact with other departments of the company?
I spoke to a supervisor, and then the supervisor’s supervisor, who I thought would be able to offer some help, but he turned out to be <ti>the most rudest and unhelpful person</ti> in customer service I have ever had to deal with-- He would not let me get a word on sideways, telling me he had 13 other people he had on hold and continued to tell me the amount of time he had left on the phone with me.
After a very angry exchange of words with this individual who told me his name was ’’Chris’’ (he refused to give me his last name) he hung up the phone on me.
Of course I cancelled my account and dread the choice I had made to even try them out in the first place.
I wasted $170 on buying the phone and equipment, a month of poor phone service, got a full day of aggravation, and an entire 5 days with all my bank funds of hold. (luckily my bank withdrew any and all overdraft charges)

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