MetroPCS customers, Please read.

"Thank you for calling MetroPCS, my name is Michael, my ID is 84205, how may I assist you today?"

These were words I soon learned to dread. The working conditions were imprisoning, to say the least. The seats were bad on your back, the cubicals were enough to make one feel claustrophobic and the terminals kept on dying out on you. If you were lucky, You’d get an hour lunch - most of the time the lunches would be a half hour in length, plus two 15 minute breaks that you could not decide to take when you actually needed them, all of which you dreaded coming back from because of the 170 angry customers in queue.

Not to mention that you had to meet an average monthly resolution time of about 5 minutes with potentially Hour-long resolutions (which, in some cases would be an obscenely modest amount).

To top it off, You were hated. You knew this from the very moment You heard the infamous whisper that every CSR and Dealer support agent heard, and learned to dread 80 to 100 times a day. Many calls were worse than the ones prior to it, and this is why your true interpersonal skills had a difficult time to surface - there was no motivation or reward to be "nice".

I was one representative that, according to the customers and authorized dealers, many looked forward to hearing from because I defined what customer service should be at a company such as them. I made them laugh, I MINISTERED TO THEIR EMOTIONS and I did everything I could to correct their technical problems. All the while, again, staying in a chair that caused major pain.

Many people still liked to complain - that these problems that arose were still somehow my fault. I left ultimately due to a major nervious breakdown.

Remember. If you’re considering metroPCS as a carrier, Please read the entire terms of agreement in detail.

ALL CSR’s have access to the physical address to any customer. If a customer is verbally abuse, Most CSR’s will simply drop calls. Vengeful CSR’s may be interested in inflicting physical abuse on those customers - and no one knows who those are. Don’t make them angry.

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