I bought TWO kyocera strobe phones for the sole reason of using the mail@metro service.  I tried to download it, and got a "customer not found" error message.  So I called the customer service.  That didn’t work.  I’ve now called them 12 TIMES!!!  I’ve been hung up on 5 times.  I spent two hours waiting at the corporate store to no avail.  No one had any clue on how to fix my problem.  I was never forwarded to any manager, or supervisor, as I requested.  The level of competence of the employees is comperable to jack in the box.  This is unfortunate given the technical requirements of the job. I do apologize for slamming jack in the box like that.  They actually do pretty darn well.  I wish metro pcs had employees that good.

Now I am stuck with the 2 phones because I’m over the limit to return the phones.  Ironically, the only calls I made were to customer service. 
The coverage is adequate. The price is right, but for the UN-quality of customer service, I’d rather pay 2-3 times more per month.

I highly recommend everybody who isn’t metro pcs.

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