Oct 12, 2016 12:44 PM
15543 Views
One of my cousins has a packed schedule and he does not get enough time to study comprehensively. He opted for Meritnation.com for rectifying this issue. Instead of his issue getting rectified, his problems have only soared with this website.
He paid around INR 6000 for his classes. Everything went fine for the first few days, however, his teacher was changed without prior notice. The new teacher had a hard time dealing with my cousin's course. I myself was present at one of the sessions. The teacher only solved the physics problems without explaining the concepts behind them.
Another recurrent issue was the tendency to give unusually longer breaks in-between the course duration. Once there was a break of over 10 days without any prior information to my cousin. His studies suffered a lot during that period. The website too works awfully. There are constant lags and the pages take a lot of time to upload and download. My cousin complained about the change of his teacher, which was not redressed at all.
There are also constant problems of bugs with this website. The website sometimes goes down for a long time or the account gets blocked. There are times when a particular chapter does not open for a long time.
The customer service is even worse. The customer care executives rarely listen to your complaints. Even after the complaint is registered, it takes a lot of time for those complaints to get redressed.
It is better that you find good local tutors for your kids, instead of subscribing to such websites. If you still want to persist with the online coaching, make sure you go through their services thoroughly.
