Jun 05, 2016 11:19 PM
11291 Views
I was at the Whitefield Forum Value Mall unit. Took an item from the shelf which says 25% off. The item was right below the board which says 25% off.
How would some one guess that it is not included? As per the helper, the board says'selected merchandise only" and the item right below it is not one of those'selected items'. Usually when there are a number of items, people sometimes dont notice that discount is not applied, just pays and leaves.
I checked the bill after the payment and found that discount is not applied. After a number of hot conversations including the manager, they gave a exchange coupon for that price. So I went back to nearby shelf, took another item and asked the same helper if discount is applicable and he said yes. On the billing once again they did not apply discount. This time I checked before paying, so they were forced to recheck with the same helper, and applied the discount. The manager of the store did not care. He wanted to give a feedback at teh customer service. why would one give a feedback form when he had already talked to the manager? what a bunch of useless and dishonest people.
