Jun 30, 2016 09:42 PM
10932 Views
I bought 3 SIM cards from Matrix. Rs 2408 each prepaid(bundled prepaid 2099 plan), for UK, Spain and France for use in May/June 2016. I deeply regret my decision. When you need it the most, the SIM is worthless. When making voice calls, I frequently got the following message: Emergency calls only. When using data, I frequently got the following message: Data connection not available.
So could it be that I was in a bad area? No and No! My wife and son were traveling with me. She bought an Orange SIM in Spain(10 Euros, or Rs 750) and he had a T-Mobile SIM from USA. About 70% of the time when I tried to use my phone, I had no connection but both of them had connection.
So for Matrix I paid the highest and got the worst service. The big selling point for Matrix is the ability to make voice calls to India. But frequently, even that was limited to "Emergency calls only". And with What's app calling, you can always ask someone to make a call on your behalf.
When I called their service number to find out how much data I had left on my plan, they put me on hold for a long time. At the cost of my minutes. After the long hold, the operator said "wait" and disappeared.
In my opinion, buying Matrix is like buying a Premier Padmini(outdated car). It will sputter along, but you've paid big money for sputtering along.
