I had a pretty good experience with this company. I used their services for the first time to book a ticket from LA to Chennai last month. The sales person was really helpful, efficient and VERY patient with me ? I had a lot of questions and she gave me all the options available. The part I liked best was being able to call them on a 1-800 number.
 
I think there are very few travel agents you can actually trust these days since everyone is trying to make a fast buck but these guys are reliable. Their prices are pretty low and even if you do end up paying a little more, at least you have the satisfaction of knowing that they won?t disappear after selling you a ticket.
 
A friend of mine recommended MakeMyTrip.com to me and I would definitely tell anyone planning to travel to India to check them out.