This is in reference with our conversation regarding a little trouble
that I am facing with Make My Trip. This is in reference with my
booking ID: IN0804B04207. I had booked two return tickets on Deccan
Airways for Delhi to Leh (2 May) and From Leh to Delhi in Deccan
Airways (5th May) through makemytrip. Our return flight got cancelled
and hence I had to cancel my ticket. I was informed at the Airport that
makemytrip would be refunding the cancellation money to me. After I
returned, on 6th May, I spoke to makemytrip representative Swati
Babbar, who gave me a landline number, to put in my request for refund.
I tried that number for one week but no one answered the call, I
believe that is number which is given to the customer just to fool
around.
 On 10th May, I traveled all the way to their Gurgaon office
where the receptionist introduced to an executive Gayatri, who again
had no answer for me and I was returned saying someone would get in
touch with me in next one hour. Infact when I told the receptionist
that nobody was taking call on that number given to me, she was not
shocked, it seemed that she was aware that no body answers that number.
Till 16th May, nobody from Make My Trip contacted me for the same, I
then tried calling the number through which you can book ticket with
Makemytrip where I explained my problem to one of their executive and
he then informed that our refund would reach us in next 10 days. Its
more than 15 days now and we have not yet received any communication
from their end to inform what the update on the same is.
With this experience, I have realised that makemytrip.com
do not have a strong process in place for refunds and they have no
resource for consumer redressal, I think they need to take a stalk of
the things immediately and work accordingly to improve the process. I
would like to request if you could help me out as I have failed to get
any answer from them,.