I have booked 7 tickets (5 adult + 2 children) for my family from Chennai to Delhi and return throught makemytrip.com (FLT 1574259 &

FLT 1574444 respectively) on 8th April 2008

Because of the change in our schedule i had to postpone our onward journey and cancel the return journey & rebook it.  When i called MMT’s toll free number (on 11th april), the executive who spoke to me suggested i call call up the airline and do the same as it would avoid MMT’s service charge of Rs. 250/ticket apart from the airline charges.  Also she gave me the PNR nos. of the tickets with which i can cancel the tickets.

As per the advice I had called up Indigo & Go air to reschedule/cancel the tickets on 12th april.  When I asked the go air executive about the refund of the money she advised me to get in touch with MMT and inform the cancellation to get the refund to my credit card.

On the same day (12th) i called up MMT and informed the cancellation and i was told that the refund will happen within 7 - 10 days.  But on 22nd when i checked with by credit card bank, they said the refund has not happened.

So i called up MMT and asked the status of the transfer, they told me that i have not informed them after cancelling the tickets thru the airline and hence the request for refund was not initiated.  When i told them that i had done that, he took a ’call trace’ request. He said after going through the transcrpit of my call they will refund the money & also waive Rs.250/ ticket if the same was informed by their customer care executive.

Again on 24th when i called they said they couldnt trace the call because of some techinical issues and the person who spoke said she can take a request for refund and the refund will happen only after 7-10 days.  I astonished to hear that after 12 days of the ticket cancellation.

As i had to travel this week & i needed the credit back in my card, I insisted that i wanted to talk to her superior so that i can put across my point. finally after lot of insistence she gave the line to one Mr. Sumith ( her boss) who assured me that everything will be sorted out. He said he will personally advice the accounts dept. to effect the refund on the same day so that it will be credited in 3-4 days. Also he assured that their reference no. of the transaction will be passed on to me.

After several calls i am still to get the reference no. as well as my refund.  With my first experience being bad i strongly recommend not to use their services.

Today when i called them back, the person informs me that it will take another few days to get the credit. He also said the refund was done from their side on 27th (Mr. Sujith promised on 24th) and it will take fews days to reflect in my credit card. However when asked for the transaction ID so that i can follow with the Bank, he said there was nobody in their accounts dept. today (???) and he cannot give the ID today.  I am sure they dont take any action unless you keep following up.

I am not sure what is going to happen after few days if i call them they are going to come up with someother story for not refunding the money.