This is what MakeMyTrip has done to me.
From: satamita mitra [mailto:satamita79@yahoo.co.uk]
Posted At: Friday, February 08, 2008 2:46 PM
Posted To: Service Conversation: Refund-- FLT1038247
Subject: RE: Refund-- FLT1038247
Dear Kanika Sharma,
I have waited for 10 business day within in that you have committed to refund my money. But still I havent heard anything for you and you havent refuned my money. Your given time period is over I think. Now if I dont get any response from you then I think I have to take other action against you. I trusted you that you will refund my money within 10 business day, but you have failed to keep your commitment. I am requesting you to refund my money with in 2 days unless otherwise I have to take legal action agaisnt you as this is going to be a fraud case and I have to go to cosumer forum. Please cooperate with me.
Thanking you,
Stamita Mitra
Software Engineer
Service wrote:
Dear Ms. Mitra, Greetings from Makemytrip! With regards to your mail, please accept our apologies for the inconvenience caused. Further, the refund has been updated for your booking for the full amount of Rs. 17529, and the same shall be reversed to your account within next 10 business days. For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (Airtel)/ 95124-4628700 (Any Landline).You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans.
Sincerely,
Kanika Sharma
Team - Customer Care
www.MakeMyTrip.Com 103 Udyog Vihar Phase-I Gurgaon - 122016 (Haryana)
Toll Free: 1800 11 8747 (MTNL/BSNL) 1800 102 8747 (Airtel)
E-mail: kanika.sharma@makemytrip.com
“You are welcome to write to our management with feedback about our services at share.feedback@makemytrip.com ”
From: satamita mitra [mailto:satamita79@yahoo.co.uk]
Sent: Tuesday, January 22, 2008 1:16 PM To: Nikhil Bhardwaj
Subject: Fwd: Refund-- FLT1038247
Hi Nikhil,
This is Satamita Mitra from kolkata. we have a talk today regarding the refund of money. I am sending you all the details again. Refund ID: FLT1038247 Mail ID: satamita79@yahoo.co.uk Ph: 9830426381 (9 pm - 9 am) 033-24188616 (10 am - 8 pm) On 20th January 2008 at 6:03 pm I have tried to purchase three adult tickets of JetLite morning flight from Kolkata-Mumbai (9:25am departure - 11:25 arrival) with my SBI Debit card internet Banking amounting Rs. 17529/-. But unfortunately after payment I have received error on your system and received no booking confirmation. However I immediately tried to contact you. First I have talked with your customer Care Executive Nitin at 21st January 2008 morning and send an email to service@makemytrip.com. I have received no response from you. I talked with my SBI Bank Branch Manager and he has given my account Statement.Then I called and talked with Saba Siddiqui. She advised me to send an email to her mail ID with the Mini Bank Statement Attched with. I have already talked with SBI branch manager of my Branch and he said this Rs. 17529/- has already beed credited to your MakeMyTrip SBI A/c No.10892940078. I am also sending you the transaction ID which is MSBI0801266878IG01576865. Please contact me as soon as possible in this mail ID or in these ph nos. 033-24188616 (9 pm- 9 am)/ 9830426381 (10 am - 8 pm) . I am sending you my mini Statement as attachment. Please let me know if you neeed any other documents further. And further if you have any FAX no then please let me know that then My SBI Bank Manager is ready to send my Account Statement to you.
Thanking you,
Satamita Mitra
Software Engineer Nightstar Consultantancy Pvt. Ltd.
Kolkata
After waiting for 3 months they have refunded me. What I really appritiate is that they have taken only 3 months not more. I had a long talk with their executive, she has kept her word.