I had booked my tickets for my trip to Mumbai to Baghdogra (2 ways) from Makemytrip.com

For some reason, I had to reschedule my return tickets.

I was asked to re-book my Indian Airlines ticket (Baghdogra to Delhi) as according to information provided by customer support, Indian Airlines did not have reschedule option. And my Go Air ticket (New Delhi to Mumbai) was rescheduled after paying the sum of Rs. 5,700.

I had then booked another ticket from Baghdogra to New Delhi.

Now, due to some delay in flight, my Indian Airlines flight got delayed and because of that I had to reschedule my GoAir flight again and over the phone I was told that I would get refund of around Rs. 1150. After coming back, when I contacted customer support guys, they told me, I had never rescheduled my GoAir ticket and asked me to email proof of rescheduled tickets so that they can investigate further.

The same was sent to them on Feb 3, I got reply from Kanika Sharma from Customer Support department saying she would call me back to discuss the stuff. She had even called me somewhere in mid of Feb but after that she just disappeared.

I did not try to contact her again as my work did not allow me to but I think customer support should be mature enough to keep track of the issues which are pending.

Ok, let’s forget this issue for sometime. There is one more issue.

This one is regarding the Indian Airlines tickets (Baghdogra to Delhi) which I had to reschedule. After reaching Mumbai, I called up Customer Support and they told me I can cancel my old Indian Airlines ticket and will get refund too. I was kind of happy then and asked them to cancel those tickets. They happily did that too.

I got SMS from them saying, I will get refund of Rs. 3975. But when I checked my credit card statement, I found that I had got refund of only Rs. 2524 which is around Rs. 1500 less than what was promised.

Now this was the 2nd time when I had bad experience with customer support. Especially 2nd time was bad as I was promised that I would get refund of Rs. 3900 and got only Rs. 2400.

I would strongly suggest everyone to think twice before booking anything from this website.

For makemytrip guys (if they are reading this), my booking ID is: FLT571356

Cheers
Deep


UPDATE: I just got a call from Makemytrip customer support representative regarding this issue. The SMS mentioning the amount Rs. 3975 was sent due to some technical error, the actual amount was around Rs. 2200 which I have already got and Goair refund was of Rs. 160 not Rs. 1150. I was in impression that it was Rs. 1150 but it was not.

In short, the issue is resolved. I have got the correct refunds. But I must suggest one thing, they should seriouly think about notifying the customer with correct information and by various ways (emil, sms etc...), specially in cases like this. If there was a technical error, the CS guys should have called up at the time of refunding the amount not when a customer writes a bad reviews on 3rd party site.

Just my 2 cents though.