Let me elaborate this pathetic customer experience I had with

MMT Bangalore.

          

After investigating on my own for a trip to Thailand, I on advice from one of my friend (who had a good experience) decided to book the trip through make my trip. I was quoted a price of 45 thousand for a trip to Thailand , the price was actually per person, but I thought its for couple and gave a go ahead. The tickets were blocked (Not booked) for my flight. Next morning I asked to stop booking the trip, as during night after carefully going through the details I realized the trip will cost 90 not 45-50 thousand.

          

I also asked for the ticket cost which they reluctantly told is 50 for two people, a straight 12 thousand more than what I could have booked from Thai airways website directly …..No easy cheap tickets here baby J

          

 

          

 The hell broke loose on my stop booking demand, although the tickets were not booked still Makemytrip supervisor was asking for minimum 10,000 penalty per person, so total penalty of 20,000.They said refunding any portion of the 10,000 advance is I have given is impossible. Its interesting to note that during whole conversation she was not elaborating on expenses on the Blocked travel ticket ( Not booked) . I felt pathetic and restless was not able to concentrate on my work , I put my mere budget constrain into a high default.

          

I finally checked with my lawyer friend, he asked me to go through the cancellation policy on website and file a consumer case.

          

When I finally approached the supervisor in the evening with all details, She told we have mentioned in the mail that we will deduct 10,000 non-refundable advance regardless of whether the tickets were booked or not.

          

 

          

I mentioned there was no mail communication to me regarding this, Bang! She rushed and checked and found that they missed to include penalty clause.

          

 

          

Now comes the sentimental part ....after all that harassment she lost her ground and took a U turn and started saying that now she has to pay 20,000 from her own salary as the company has a policy to not let any customer slip without paying penalty for their service, if the customer escapes then its employees turn. What a stupid place to work for.

          

 

          

Finally based on loosing ground she told me that she will deduct at least 2 thousand as she forgot to include the penalty clause in the mail.

          

 

          

Well while she checks for ways to cut that 2 thousand out of my pocket …I am just wondering why Indian companies don’t have consistent customer experience …Some happy others disgruntled and harassed.