On the chat interface of makemytrip.com:

Makemytrip.com operator: Thank you for using makemytrip.com. How can I assist you?
Soulmia: Hi, My name is N%*%*%*. I would like

to know if you can help me with the following: I am planning a surprise vacation for my parents. My husband and I are planning to go to Beijing and Hong Kong this October and would like to take my parents along. Can you give me the best available connections and prices for flight tickets please? I would also like to add that my parents are now eligible for any senior citizen deals/ special prices applicable.
Makemytrip.com operator: Yes
Soulmia: Great! .... *waits for 5 minutes without any response*
Soulmia: Hello?? Anyone here?!!?
Makemytrip.com operator: Yes
Soulmia: Well? HAve you been able to come up with anything?
Makemytrip.com operator: Yes
Soulmia: Er... well, what are they?
Makemytrip.com operator: Ok
Soulmia: ??huh? Are you understanding what I’m asking for?
Makemytrip.com operator: Yes
Soulmia: * a little irritated now* Listen, I’ve grown 9 gray hair waiting already. Can you or can’t you help me?
Makemytrip.com operator: Ok, ya. tell me.
Soulmia: * in shock* ya??!
Makemytrip.com operator: Thank you for using makemytrip.com. How can I assist you?

After three similar attempts with varying degrees of incompetence. I just gave up. I figured, if they’re incapable of handling my request on chat, I really doubt they will be able to handle my real bookings.

Sigh.......