Jan 31, 2015 06:13 PM
16761 Views
We ordered a expensive samsung washing machine model from Vasanth & co, chennai on said date, they said it will come in 3 days, but came after 6 days on 22nd, jan 15. From then we are waiting for someone to appear for help in installing it and demo. Couple of times they contacted thru phone and said they will come first on last satrurday(24th).
Then on last tuesday(27th), no one came, then on thurday(29th). Complained them thru online form, they called and said service person will come on 31, jan, 15, again they didnt appear. Very Very Very worst attitude of the company and their service team. More than 10 days passed the box is sitting idle and blocking way.
Making the customer wait daily for the service personnel will arrive is pathetic service. Service personnel behave like King and they assume us as pauper and think it is
Normal to postpone our shedules becoz they said they will come for install and demo and they wont even call to inform us that they wont come on that day.
I spent around 50000 for this washing machine, assuming samsung will give good service, even the shop owner canvassed us to purchase LG washing machine, I didnt becoz of good
impression I had with samsungbased on the electronic products of Samsung I used. I regret it now.
- Save Yourself valuable time by checking which company gives proper service in ur area, and buy products of that company. Ask ur friends & relatives on that companies past
service behaviour, before buying products.
