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MouthShut Score

19%
1.49 

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Slow Internet & Poor Customer Service with MTS
Nov 04, 2016 12:14 AM 5892 Views

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I use a MTS MBlaze wi-fi enabled dongle at home. I use their 3G plan which gives me 10 GB internet during the day & 10GB during the night. At first the speed was good & I was happy with the service. However, slowly the MTS internet speed started becoming slower. I had to restart the device several times a day to get a strong connection. Tested on mobile & desktop devices, the output was the same. Customer care took me weeks to get trhough to. I used their email system & finally decided to cancel the MTS internet service. Within 7 days, I got a call back from them. They offerred my more internet data in the same plan & a technichian visit. After the tech visit, the speed was ok. But 3 months later, the situaiton is the same again. Internet speed is slow again even for the GBs that they are charging me for. Not recomended for anybody.


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