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MouthShut Score

18%
1.53 

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Apr 25, 2016 05:20 PM 8583 Views

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I bought a MTS post paid internet connection and for a plan of Rs 599 they tempted to give three months of internet balance if paid advance Rs 1500, and then they kept on sending messages for the payment of the bill due and when informed about it to the service centre about it they said it was by mistake and your bill has been paid.


Not only that they ended the plan in two and a half months instead of three months. In next month they applied roaming charges without even using it out of Delhi, and when said they said pay this time and don't using while it is under roaming.


I just don't understand that how they can apply roaming charge in the city just because of their network disturbances. Then in next month they applied late fees charge of worth Rs 100. Just think internet plan of 599 and late fees 100 at what rate of interest are they doing so?, They even stopped services from next day and we said we will pay the bill but at least resume services, they replied in positive but acted negative and didn't resume services and also they included bill of month for which the services were closed with the late fees again and combined bills and again started sending messages and calls with some illiterate representatives who didn't know the way of talking.


They kept on saying to file a case kept on sending notices but don't try to understand our problem that they are asking for payment of that month also in which they have closed the services and that to with high late fees. They just believe in the earning money by cheating instead treating customers in a better way. WARNING: JUST DON'T BUY THE PRODUCT


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