A product is as good as it’s provider, having said this everyone knows how MTNL was and is now-a-days.  Nothing substantial has changed even after entry of the private sector competition.  MTNL’s support service is PATHETIC.  And what’s the point if you get a a very good product but no support service.  I’m an ADSL  trained technician and used to support ADSL users of USA’s largest service provider "Bellsouth".

Making use of MTNL’s Helpline is a nightmarish experience; technicians are ill-trained, they just read scripts without much product knowledge; do not have proper diagnostic tools and are always ready to give "GOLI" which in call center parlance means "pulling a fast one on the client", hoodwinking a client.

And worst of all there’s NO ONE responsible you can turn to; written complaints are Love Letters which MTNL cherishes but does nothing about it.

I would not recommend Triband to anyone unless they’re techies or have an Auntie or Uncle :-) in MTNL to get decent support.

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