MTNL Triband ADSL

A product is as good as it's provider.  

By: manav.vanam | Aug 30, 2008 04:31 PM

Speed of ISP connection:
Connection Reliability:
Service & Support:
Member's Rating:
Member's Recommendation: No

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MouthShut Product Rating:

Recommended by
59% members

Pros:
The bandwidth speed
Cons:
Lousy Support Service
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A product is as good as it’s provider, having said this everyone knows how MTNL was and is now-a-days.  Nothing substantial has changed even after entry of the private sector competition. 
MTNL’s support service is PATHETIC.  And what’s the point if you get a a very good product but no support service.  I’m an ADSL  trained technician and used to support ADSL users of USA’s largest service provider "Bellsouth".

Making use of MTNL’s Helpline is a nightmarish experience; technicians are ill-trained, they just read scripts without much product knowledge; do not have proper diagnostic tools and are always ready to give "GOLI" which in call center parlance means "pulling a fast one on the client", hoodwinking a client.

And worst of all there’s NO ONE responsible you can turn to; written complaints are Love Letters which MTNL cherishes but does nothing about it.

I would not recommend Triband to anyone unless they’re techies or have an Auntie or Uncle :-) in MTNL to get decent support.


Purchase Price (INR): No Comment

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